Privacy Policy

We, at Maison Echelon, are fully committed to protecting our users’ privacy. This privacy policy elaborates on the personal information that we may collect from you as well as any other details you may need to know about our usage and collection of your data. We do not intend to use or share your information in any ways besides as listed below. Our use of your personal information will be limited to using it to provide and improve our service. By continuing to use the website you agree to the collection and usage of your information based on the terms listed in this policy. 

 

1. The information that we collect and how we use it

When using our website, we collect certain data from our users. This is done through your interaction with the site, through purchase orders, direct communications etc. We may ask you to submit certain personal information. We may collect and store the personal information that you submit to us when placing an order through our website as well as information that is voluntarily submitted to us through any other means including social media, e-mails or phone. Personal information refers to any data that allows you to be identified. This may include your name, phone number, billing and shipping address, email address, purchase information, shopping preferences, financial details or details relating to any transactions with us. Furthermore, as you continue to interact with our site we will automatically be collecting data about your browsing patterns. This is done through cookies, server logs etc. This type of technical data helps us to further improve the experience that our site provides. In the event you wish to opt for a subscription, we may send you email notifications and any other information you provide us when subscribing will only be used to improve your own shopping experience in regards to discounts, offers, product information etc. We also use the data collected to further improve our services with the means including but not limited to business analysis, marketing, recruitment, to meet regulatory obligations, to avoid fraud, to ensure the sale of products runs smoothly as well as to update our customers when necessary. 

 

2. Consent

Most personal information that we collect will be voluntarily provided by you. This information is necessary to complete a transaction and place an order. In the event we ask for any further information such as for the purpose of marketing communications, you will have the option to opt in or opt out. In the case that you opt out of providing us with necessary additional information, your transaction and order placement may or may not be successful. In order to withdraw consent, you can contact us house@maisonechelon.com, or dm us on our official Instagram page. 

 

3. Disclosure

You can be rest assured that your information will remain confidential however we may disclose your data if we are required by law to do so or in the event that you violate our terms of use. We do not indulge in the selling of our consumer’s personal data to third party’s, however, the website host - Wix - may use the data obtained through cookies for the purposes of their own research, business models, and collaborations with their third parties. Please visit Wix’s privacy policy for more information on this regard. Additionally, we may disclose your information to the delivery services and the appropriate customs office in order to ensure a safe and convenient delivery status. These services may contact you directly to oversee the completion of your order’s delivery. However, if you suspect any wrongful use of the information by the courier service or the customs office, you may contact us at house@maisonechelon.com to seek our support, guidance, and intervention.

 

4. Cookies

We use cookies to collect information. These are simple text files that store and sometimes track information about your use of the website. Each cookie is unique and contains small bits of information. These do not hold personally identifiable information such as users, passwords, and credit card information. They could however identify a user’s computer. You will have the option to refuse cookies when you access our site. However, if you choose to do so, certain parts of our site may be inaccessible.

 

5. Security

We highly value user security and strive to provide a secure way of protecting your personal information. However, as is the case with any electronic storage, or online transmission, we cannot guarantee complete security. We take all reasonable precautions to make sure any collected information is used justly. Hence, access to personal information is limited to only members and employees of Maison Echelon as well as any contractors/ service providers that work with us. Any information shared is done solely on a need-to-know basis.

Our store is hosted on the wix.com platform. wix.com provides us with our e-commerce platform. Your information may be stored by wix.com on secure servers behind a firewall. If you choose a direct payment gateway then wix.com may store your credit card data however it will be encrypted as necessary. All direct payment gateways adhere to the PCI-DSS standards. This helps to ensure secure handling of credit card information by our store and service providers. Your purchase transaction data is stored for as long as necessary to complete your transaction. For further information, you may check wix.com's privacy policy. (https://www.wix.com/about/privacy)

 

6. Communications

Your personal information may be used to notify you about promotional content or for important information regarding our services. This includes responses to any queries, disputes, order and delivery details, updates, offers etc. We may do so via email, telephone, text messages, or social media. 

 

7. Changes to the privacy policy

We reserve the right to amend or modify this privacy policy at any given time. Any change made will be effective immediately after being updated on the site. It is recommended to review this page frequently for any changes. By continuing to use the website you acknowledge your agreement to the updated privacy policy. 

 

8.Third party services

The third party providers that we use only collect, use and store your information as necessary to efficiently perform the services that they provide. Some of these providers such as payment transaction processors may have their own privacy policies that you can read in order to gain a better understanding of how they use your information. Furthermore, certain providers may be located in different jurisdictions than you or us. Hence, the use of your information will be governed by the laws of the jurisdiction in which the service provider is located. 

Our site may contain links to and from third party websites that we are in collaboration with. In case you access any third party links, it must be at your own discretion. Maison Echelon is not liable for the practices and policies of any other website and this privacy policy applies only to this site.

 

9. Age of consent

By using this site, you acknowledge that you are at least 13 years of age or have consent from your guardian. In the case that you are under the age of 13 years, it will be deemed that a guardian or parent has read the terms and conditions and privacy policies of this website and have agreed to them on your behalf.

 

10. Questions and contact information

In case you have any queries, complaints, or would like to access, correct, or delete any personal information about you. Please feel free to email us at house@maisonechelon.com.